FAQ
Returns Policy
Q: What is your return policy?
A: We offer a hassle-free, 30-day return window. You can initiate a return within 30 days of receiving your product. The item must be in its original condition with all packaging intact. Once we receive and inspect the returned product, we'll issue a full refund with no restocking charges applied.
Q: Who is responsible for the return postage costs?
A: The return postage costs are the responsibility of the customer unless the product is damaged or defective.
Q: How do I contact customer service for return assistance?
A: If you have any questions or need assistance with your return, please contact our customer service team. We're here to help!
Q: What if I haven’t received my product within 14 days from the payment date?
A: If you haven’t received your product within 14 days from the payment date, you may be eligible for a refund. Please reach out to our customer service team to initiate the refund process. We will investigate the delay with our shipping partners and provide you with an update. If the investigation confirms that the product has not been delivered, a full refund will be issued.
Q: What should I do if the product I received is damaged or faulty?
A: If the product you received is damaged or faulty, please take photos of the outer box, inner packaging, and shipping label. Submit these images along with your refund request. Our supplier will review your request and address it as soon as possible.
Shipping Times
Q: How long does it take to ship products?
A: We aim to ship products within 1-3 days of receiving payment. Once your payment has been processed, our team will prepare your order for shipment. You’ll receive a confirmation email with tracking details when your product leaves our warehouse.
Q: Do you offer international shipping?
A: At this time, we only offer shipping within the USA. We apologize for any inconvenience this may cause, and we're working to expand our shipping options in the future.
Q: How can I track my order?
A: To view your tracking information and keep an eye on your delivery progress, please visit remedie.com and check your order details.
Website Terms of Use
Q: What are the terms of use for your website?
A: By accessing, using, or browsing this website, you agree to be bound by our Terms of Use. Please read them carefully.
Q: Who owns the intellectual property on this website?
A: All intellectual property on this website, including copyrights and trademarks, is owned or licensed to us. You must not infringe, damage, or endanger our intellectual property rights or those of a third party.
Q: How do you handle privacy?
A: We collect, hold, and use your personal information in accordance with our Privacy Policy. Our Privacy Policy details our Privacy Officer's contact information, the purposes for collecting personal information, our disclosure practices, information about overseas disclosure of personal information, how to access and correct your personal information, and how to complain about a breach of our obligations.
Q: What happens if I send comments or suggestions?
A: If you send us comments, ideas, suggestions, or other materials, you agree that we may edit, copy, publish, distribute, translate, and use them in any medium without restriction. We are not obligated to maintain confidentiality, pay compensation, or respond to your comments.
Q: How do you ensure the security of your systems?
A: We take reasonable steps to ensure the security of our systems. However, we are not responsible for any loss from unauthorized access to your personal information. You release us from liability if other persons obtain the information you submit to the website.
Q: Are you responsible for third-party websites?
A: This website may contain links to other websites not affiliated with us. We are not responsible for the privacy, security practices, or content of such websites. You release us from any liability that may arise from your use of a third-party website.
Q: Do you endorse specific tests, physicians, products, procedures, or opinions mentioned on this website?
A: We do not endorse specific tests, physicians, products, procedures, or opinions mentioned on this website. You rely on the information and content at your own risk. The content should not be relied upon as the basis for making decisions. We do not represent or warrant that any information on this website is accurate, complete, or current. We do not provide professional medical advice.
Q: What are your representations and warranties regarding the website?
A: To the maximum extent permitted by law, we do not provide any representations or warranties relating to this website, its content, or its availability. We are not responsible for the availability of the website, and you release us from any liability with respect to the same.
Q: What is your liability for any loss from accessing the website?
A: To the maximum extent permitted by law, including the laws of the USA, we will not be liable for any direct, indirect, or consequential loss resulting from your access to the website or any action taken or reliance on any information provided.
Q: Are you responsible for third-party data and tools?
A: We are not responsible for the content of any data on or accessed through the website that is not originated by us. We provide access to third-party tools "as is" and "as available" without any warranties, representations, or conditions and without any endorsement.
Q: What are the acceptable uses of the website?
A: You must use the website responsibly and within the law. It is your responsibility to use the website in a manner that does not violate applicable laws or regulations, respect the legal protection afforded by copyright, trademark, license rights, and other laws to data and content accessible via the website, respect the privacy of others, use the website in a manner that does not interfere with or disrupt other users of the website, services, or equipment, refrain from acts that waste resources or prevent other users from receiving the full benefit of the website, and use the website lawfully, ethically, and in accordance with accepted community standards.
Q: What are the unacceptable uses of the website?
A: You must not use the website in any way that breaches local, state, federal, or international laws or regulations. This includes violating copyright, trademark, or other intellectual property rights, illegally storing, using, or distributing software owned by or licensed to us, transmitting threatening, obscene, or offensive materials, discriminating or promoting discrimination based on race, sex, religion, nationality, disability, sexual orientation, or age, misrepresenting or defaming others, committing fraud, damaging, modifying, or destroying our or any other person’s files, data, passwords, devices, or resources, making an unauthorized transmission of confidential information or data protected by trade secrets, engaging in misleading or deceptive online practices, conducting any business or activity or soliciting the performance of any activity that is unlawful, impersonating any person or misrepresenting your identity or affiliation with any person, attempting to do any of these things, distributing messages to inappropriate or unrelated forums, newsgroups, or mailing lists, sending unsolicited commercial messages, initiating or spreading computer worms, viruses, or other malicious programs, making transmissions of any type or quantity that adversely affect the operation of the website or jeopardize the use of the website or its performance for other users, harassing or impersonating us, the website, or other users, attempting to interfere with service to any user, host, or network, forging any TCP/IP packet header or any part of the header information in any email or newsgroup posting, engaging in conduct that causes a threatened or actual nuisance to other users of the website, violating or attempting to violate the security of the website, attempting to reconfigure the website in any way or modify, reverse engineer, disassemble, decompile, copy, or cause unintended effects to any part of the website or any software used, data scraping the website either manually or by use of a web spider, web robot, or any other web crawling or other technology, and attempting to obtain unauthorized access to any part of the website or our servers or any hardware supporting the website.
Q: What are your rights if I breach the terms of use?
A: You will indemnify us against all damages, losses, actions, costs, claims, demands, and causes of action whatsoever at law, in equity, or under statute that we suffer or incur as a result of any breach of these Terms by you, your breach of any third party's intellectual property rights, any willful, unlawful, or negligent act or omission by you. If you breach any term of these Terms, we will have the right to confiscate or destroy or require you to return or destroy, at your cost, all material that you have obtained from the website, require you to delete or otherwise permanently remove from any electronic device information you have obtained from the website, suspend or terminate your access to the website, and take any other action against you.
Q: Do you monitor the use of the website?
A: We may (but are not obliged to) monitor your use of the website to determine whether these Terms are being followed. If we monitor your use, we will safeguard your privacy unless doing so would involve us concealing a criminal offense, be contrary to law, or inhibit the enforcement of these Terms. If we become concerned that your use of the website may break the law or that you have not complied with these Terms, we will generally attempt to contact you by email before taking action (if possible). However, we may report any offenses committed by a user of this website to the relevant law enforcement authorities. If we believe that your use of the website may break the law or that you have not complied with these Terms, we may also suspend or terminate your access to the website without notice.
Q: Can you suspend or disconnect access to the website?
A: We may, from time to time, suspend, disconnect, or deny access to the website without notice to you for any reason, including but not limited to any technical failure, modification, or maintenance affecting the website.
Q: Can you remove or alter material on the website?
A: Without notice to you, we may remove, amend, or alter any material, content, or data on the website for any reason, including without limitation upon being made aware of any claim or allegation or risk of a claim or allegation that any such material or data is unlawful, defamatory, offensive, or in breach of a third party’s rights, or to correct any errors, inaccuracies, or omissions including in relation to product descriptions, pricing, promotions, offers, shipping charges, transit times, and availability.
Q: What is the governing law and jurisdiction for these terms?
A: These Terms are governed by and are to be interpreted pursuant to the laws of the USA. Users of the website submit to the non-exclusive jurisdiction of the courts of the USA regarding any disputes under or related to these Terms or a user’s access to or use of the website.